Site hosted by
Jack Henry & Associates, Inc.
TeleWeb utilizes the
latest computer and security technology to ensure that all customer
account information remains secure and accurate. The two components of
TeleWeb, TelePC Server which resides on a TeleBank system, and the TeleWeb
Server Network which resides in a secure location at AudioTel Corporation
Headquarters, both implement strict security controls.
Account Access Controls
TeleBank maintains controls for the way in which each customer may access
accounts. These controls are maintained through settings on the host
software, downloaded to TeleBank, and within the TeleBank interface.
Restrictions may be placed on account access and transfer rights. TeleWeb
adheres to these restrictions on the TeleWeb Server Network and then
verifies them on TelePC Server.
A customer is only allowed to access account information on TeleWeb with a
valid login consisting of a customer number and PIN. Only customers who
have been enabled for TeleWeb will be allowed access and only data for
these customers will be transferred to the TeleWeb Server Network. After
three simultaneous invalid PIN entries for a customer, access will be
disabled for the customer preventing unauthorized access by a third party.
Once disabled, only bank personnel may re-enable access through the
All communication between the customer and the TeleWeb Server Network are
conducted using the Secure Socket Layer (SSL) protocol. SSL provides data
encryption, server authentication, and message integrity for the entire
banking session. This assures that somebody will not be able to eavesdrop
on the session, that the customer is connected with the TeleWeb Server
Network and not an imposter, and that all information received will be
Account information is transferred from TelePC Server to the TeleWeb
Server Network via the TelePC Virtual Private Network (TelePCnet).
TelePCnet is a secure private communication channel established over the
public Internet. All data transmitted on TelePCnet is encrypted using keys
known only to TelePC Server and the TeleWeb Server Network. A large
private key is used to establish this secure connection. Once this private
key has been exchanged, a 128-bit session key is generated and used only
for the remainder of the current session. After a secure TelePCnet
connection has been established, the TeleWeb Server Network authenticates
TelePC Server with a unique Bank ID. These methods insure that all
conversations are private between known parties and may not be intercepted
TelePCnet utilizes the Blowfish Encryption Algorithm to encrypt all
communications. Details on the Blowfish Encryption Algorithm may be found
The TeleWeb Server Network is comprised of several components including a
Firewall, Screening Router, Proxy Server, Web Server, and Database Server.
The Firewall and Screening Router work in tandem ensuring that only
authorized request are allowed to reach the Web Server. Any suspicious
activity will result in access being denied and is logged for later
review. The Proxy Server acts as an intermediary between the Web Server
and the Internet. All requests are passed to the Web Server on behalf of
the client and back to the client on behalf of the Web Server. This
ensures that access directly to the Web Server is not possible
significantly reducing the possibility of unauthorized access. The
Database Server, where all account information is stored, is only
accessible through request made by the Web Server. Access to account
information is only allowed through the Web Server Banking interface.
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